Community Engagement

The Patient's Voice

Your feedback makes a difference! Click here to read what we’ve learned by listening to the patient’s voice.

Conversations with our public inform all of the work of the Home and Community Care Support Services Hamilton Niagara Haldimand Brant.

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Good decision making for an available, accessible and acceptable health system requires an understanding of citizen values, preferences and opportunities, and the resources available to implement solutions. Ideas from many stakeholders is key; no one group holds all the knowledge, insights and solutions for health system improvement.

We are committed to:

  • building relationships with our stakeholders
  • interacting with stakeholders in purposeful ways
  • using engagement approaches that are appropriate for people involved and the issues at hand, and that maximize participant satisfaction

Community Engagement Guidelines 

Community engagement is an essential function and core value of Home and Community Care Support Services.

To support both consistency and accountability in community engagement practices, Home and Community Care Support Services have developed revised Community Engagement Guidelines.

The Guidelines include:

  • Key engagement requirements
  • The Triple Aim framework, which supports a population-health focus
  • The International Association of Public Participation (IAP2) guiding principles
  • Situational suggestions and principles
  • Ways to identify documentation and evaluation components of engagement activity

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